Refund & Cancellation Policy

ACADVIK · CLEAR PURCHASES · FAIR SUPPORT

Refund & Cancellation Policy

Please review this policy before purchasing a course, mock-test programme, PDF, downloadable study resource or other paid digital service from Acadvik. It explains when a cancellation or refund may be requested and how to contact us.

1. Digital products and downloadable materials

PDFs, e-books, notes, question banks and other downloadable or instantly accessible digital products are generally not eligible for a change-of-mind refund once the download has been made available or access has begun. This reflects the nature of digital delivery. However, we will review cases involving duplicate payments, incorrect products supplied, material delivery failures, corrupted or inaccessible files that we cannot reasonably fix, or any situation where a refund or other remedy is required by applicable law.

Please check the product description, exam, language, format and contents before placing an order. If a product page specifies a different refund window or eligibility condition, review it before paying.

2. Courses, subscriptions and test series

Unless a product page states otherwise, course, subscription and mock-test purchases are generally non-refundable after course access, test access or other digital delivery has started. A specific course may have its own cancellation window, trial, refund eligibility, access duration or deduction rules; those terms will be shown with the offer and will govern that purchase, subject to applicable law.

Cancellation of a recurring subscription, if offered, stops future renewals according to the cancellation terms shown at purchase. It does not automatically refund a payment for a billing period that has already started. If Acadvik introduces a product with a trial or a specific refund window, the conditions and deadline will be displayed before purchase.

3. When to contact us about a refund

Please contact us as soon as possible if:

• you were charged more than once for the same order;
• payment was successful but the product or course access was not provided;
• the item supplied is materially different from the item described or purchased;
• a download or course feature has a technical problem that prevents use and our support team cannot reasonably resolve it; or
• your purchase qualifies for a refund under the terms shown at checkout or applicable law.

We may first try to resolve a technical issue by restoring access, correcting the order or providing a working file where appropriate. This does not limit any mandatory right to a refund or other remedy.

4. How to submit a request

Email support@acadvik.com using the subject line Refund Request. To help us locate the order, include:

• the email address used for the purchase;
• the product or course name and approximate purchase date;
• the order number or payment transaction/reference ID;
• a short explanation of the issue; and
• relevant screenshots or error messages, if available.

For your safety, never email your password, UPI PIN, card PIN, CVV or one-time password. We may ask for limited information reasonably needed to verify the order, but we will not need your payment credentials.

5. Review and decision

We will review requests based on the purchase record, the product-specific terms, whether access or download began, the nature of the issue and applicable law. We may contact you for clarification. Submitting a request does not by itself mean that a refund is approved.

We aim to acknowledge a complete request within 3 business days and communicate a decision as soon as reasonably practicable. If more information or technical investigation is needed, we will let you know.

6. Approved refunds and processing time

Where a refund is approved, it will normally be sent to the original payment method. Processing by the payment provider or bank may take additional time after Acadvik initiates it. We will confirm the refund initiation when reasonably possible and share a reference number if one is available.

If the original payment method cannot accept the refund, we may contact you to agree on a lawful alternative after verifying the purchaser’s identity. Do not share sensitive banking credentials. Bank and payment-provider timelines are outside Acadvik’s direct control.

7. Failed, pending or duplicate payments

If money appears to have been debited but your order is not confirmed, first check the order status and allow time for the payment provider to update the transaction. If the order remains unavailable, email us with the transaction reference. If the same order was charged more than once, provide the relevant references so we can investigate the duplicate charge.

A pending or failed transaction may be reversed automatically by the bank or payment provider. We will investigate the information available to us and assist where possible, but we cannot guarantee the timing of a bank-side reversal.

8. Incorrect purchase and transfer requests

If you purchased the wrong product or course by mistake, contact us promptly. A transfer to another product, course or batch may be considered only if the product terms permit it and the relevant product is available. Transfers are not guaranteed and may depend on price differences, access already used and the conditions shown at purchase.

9. Misuse and suspicious requests

We may request reasonable verification where a request appears incomplete, inconsistent with the purchase record or potentially fraudulent. We may refuse a request that does not meet the applicable product terms, but this does not exclude any right or remedy that cannot lawfully be excluded.

10. Consumer rights

This policy is intended to explain Acadvik’s ordinary refund process. It does not waive or restrict any right or remedy that applies under mandatory consumer-protection or other applicable law. If you believe your case qualifies for a remedy under applicable law, please explain the circumstances when contacting support.

11. Contact us

For refund, cancellation or payment-related assistance, contact:

Email: support@acadvik.com

Please include your order or transaction reference and never send passwords, PINs, CVVs or one-time passwords.